well i rang Monroe after my little rant this morning and explained to them what Autobarn had instructed me to do and yes, this is standard procedure.
"Usually the whole process takes about 3 to 4 weeks" i was told.
So i explained my predicament, where i needed my car to not be sitting on blocks for 3 to 4 weeks and i wasnt really prepared to buy another set up front if i was (eventually) entitled to a replacement set and the nice man on the other end of the phone said when i take the faulty shocks into Autobarn, tell Autobarn to ring Monroe directly and they will organise it then and there, credit Autobarns account with Monroe and i will get handed a replacement set on the spot, which i was really happy to hear!
Now that is customer service :)
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